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Shop-19, Mahagun Mart, Sector-78, Noida, 201307

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FAQ

Here are some answers to Frequently Asked Questions.

Can I get a product customized?

We have a wide array of personalised gift items for your loved ones, if you are looking for any specific customisation please Chat with us & one of our gifting expert shall assist you.

What are the modes of refund available after cancellation?

In compliance with the RBI guidelines, the refund amount shall be credited to the original mode of payment used at the time of placing the order. The refund shall be credited in your account as per the standard banking timelines.

Do you provide Cash on Delivery (COD) option?

No, we do not provide COD option for a simple reason that the sender of the gift (who buys the gift & is responsible for the payment) is invariably different from the recipient of the gift.

Can I apply the discount code after paying?

It is not possible to apply the discount code after paying. The discount coupon code or the gift certificate needs to be applied at the time of checkout in the ‘Order Summary’ section. Once the payment is made, the discount code cannot be applied against the same order.

Can I remove products in my Cart?

Yes, if you wish to remove a particular product from your Cart, click on ‘Manage Your Cart’. You will be able to see all products in your cart. Click on the ‘Remove’ button next to the item you wish to remove from your Cart.

What are the delivery charges?

There are no extra charges for the free delivery slot.
Delivery charges are applicable for same day Standard, Fixed time and Midnight hand delivery.
Nominal delivery charges are applicable on International orders.

Is it possible to modify my order or cancel it?

Your order may be processed by our store partner who would have already prepared it or via courier partner & it is in transit. Our customer support team will try their best to coordinate with the store or courier partner in case you wish to cancel or modify the order.

Do you deliver only within India or overseas?

We deliver in over 4600 cities within India and to more than 70 countries. You can check the serviceability of an item by entering the pincode on the product page that you wish to gift

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